Your front desk never misses another booking call.
A phone receptionist that answers every call instantly, around the clock, quotes your real rates, takes the booking details, and follows up until the guest books. In the guest's own language.
Runs on the phone number and rates you already have. Live in 14 days.
Do not take my word for it. Talk to it.
This is a working front desk receptionist for Salty Palms Backpackers, a made-up hostel in Jeffreys Bay. Same build that goes into a real property. Press start and ask it something a guest would ask.
Try these
- Ask for a bed this weekend.
- Ask what time check-in is, or where to park.
- Ask what it costs for two people, three nights.
- Ask it to take a message for the manager.
- Switch to German or Afrikaans mid-sentence and hear it follow you.
Your browser will ask for microphone access. Nothing is stored on your side.
Every call you miss is a booking that goes to the next place on Google.
Check-in rush. Service rush. Two in the morning. A guest calling from a time zone where your desk is closed, in a language nobody behind it speaks. The phone does not stop ringing because you are busy, and the guest does not wait.
Up to 30%
of hotel calls unanswered
And a third of those are people calling to make a booking.
Source: Canary Technologies and Wyndham, 2025
82%
ring a competitor
When nobody answers, most callers simply try the next place. Only 42 percent leave a voicemail.
Source: CallRail consumer survey, 2025
15% to 25%
typical OTA commission
The cut a portal takes on the guest who booked online because your phone went unanswered.
Source: Booking.com partner terms and market rates
Run the numbers on a small backpackers
Ten missed calls a week after hours. One in five of those would have booked. Call it R1,200 for two nights on dorm rates.
R10,000
lost every month
R30,000+
lost every quarter
Plus
commission on the ones who booked elsewhere
Voice is also the highest converting booking channel in hospitality, at roughly 50 percent. The calls you are missing are the ones most likely to turn into money. Source: Revinate 2025 benchmark.
Hotel and restaurant groups are already running this.
These are published results from other voice AI vendors about their own named customers. They are category results, not CH-ISE clients. I am showing them because they tell you what happens when a business stops missing calls.
From 60% of calls missed to 3,800 bookings a month
A group of about 150 UK restaurants was missing 60 percent of all calls. Its voice agent now books more than 3,800 reservations a month, worth over £140,000.
Big Table Group, published by PolyAI
76% of previously missed calls converted
A UK brasserie chain converts 76 percent of booking calls that would previously have gone unanswered, adding around 3,000 reservations a month.
Côte Brasserie, published by PolyAI
Rolling out to about 8,300 hotels
After a 700-hotel pilot, a global hotel group is rolling AI voice out across roughly 8,300 properties in 100 countries.
Wyndham, published by Canary Technologies
Three things, and that is the whole system.
Capture every inquiry, around the clock
You forward your existing line, either all the time or only after hours and when the desk is slammed. Every call gets answered on the first ring, at 2am and during check-in rush alike.
Answer with your real information and rates
Your rate card, your check-in times, your parking, your policies. It quotes what you actually charge and captures the guest name, dates, party size and contact details.
Follow up until booked or handed over
It keeps following up automatically until the guest books or your staff take over. Nothing sits in a voicemail box waiting for someone to notice it.
Speaks 70+ languages. Your German guest hears German.
Real-time detection and switching in the middle of a call, covering roughly 90 percent of the world's population. No menu, no transfer, no waiting for the one person on shift who speaks French. This is something no human front desk can match at any price.
76 percent of consumers prefer to buy when the information is in their own language, and 40 percent will not buy in another one at all.
Source: CSA Research with Kantar, 8,709 consumers across 29 countries. About buying in general, not hotel calls specifically.
What it does, and what it leaves alone.
I bring AI into businesses and slot it into the tools you already use. That means being straight about where the edges are.
Runs alongside your setup
Nothing gets replaced. Your booking system, your PMS, your staff and your process all stay exactly as they are.
Live in 14 days
Setup, build, your review, then go-live. You get to hear and correct it before a single guest does.
You provide three things
Your rates, the answers guests actually ask for, and call forwarding from your line. I handle the rest.
Guest details stay yours
Messages and booking details are logged to your own sheet or CRM, handled with POPIA in mind. Payment processing sits outside the base install.
Systems like this start at $3,500 installed.
Roughly R63,000
What it actually costs depends on how your front desk runs and how much you want automated. We work that out on the call, not before it. Set against one small backpackers losing R30,000 a quarter to unanswered calls, the maths is usually quick.
Questions owners actually ask
Ten minutes, and you
hear it answer live.
Not a pitch. We look at how your front desk runs today, where the calls are going, and whether this is worth doing for your property. If it is not, I will tell you.